What it includes
Custom greeting and persona
Business hours and holiday handling
Urgent routing and warm transfer
Transcript, summary, and call reason
24/7 AI front desk
AI answering that handles the call before it becomes voicemail
PhoneMachine answers like a trained front desk: it captures why the caller reached out, asks the right follow-up questions, and routes the next step.- Where it lives
- /phone
- Plan fit
- Starter and higher
What changes for the team
Fewer missed opportunities
Cleaner callback notes
Better after-hours coverage
Frequently asked questions
Can it answer after hours?
Yes. Each line can use hours, holiday rules, fallback routing, and after-hours intake.
Can it escalate urgent calls?
Yes. You define what counts as urgent and where those calls go.
Can it use my business information?
Yes. Knowledge, scripts, contacts, and line rules are used to keep answers on-policy.