Automation that turns conversations into follow-up

The win is not just answering the phone. The win is capturing the customer need and making the next step happen.

Where it lives: /follow-ups
Plan fit: Business and higher for webhooks, reviews, SMS keywords, and advanced workflows

What it includes

Callback tasks

Review collection and SMS keywords

API keys and webhooks

Quiet hours and usage controls

Fewer dropped handoffs

Better review flow

Cleaner operations

Can it create tasks?

Yes. Missed calls, voicemail, and campaign outcomes can become callback or follow-up tasks.

Does it support webhooks?

Business and higher plans include API keys and webhooks.

Can it request reviews?

Business and higher plans include review collection and SMS keyword workflows.