What it includes
Shared phone inbox
Inbound SMS and outbound SMS after carrier approval
Voicemail playback and summaries
Contact notes and caller memory
Shared communications
Calls, texts, voicemail, contacts, and follow-up in one workspace
Instead of call notes living in phones, inboxes, and sticky notes, PhoneMachine keeps the conversation and next action together.- Where it lives
- /messages
- Plan fit
- Starter and higher; outbound SMS after carrier approval
What changes for the team
Less team confusion
Faster replies
More complete customer history
Frequently asked questions
Does SMS require approval?
Outbound SMS depends on paid plan status, consent, number assignment, and carrier approval.
Can users share numbers?
Business and higher plans include shared numbers and team access.
Does it summarize voicemail?
Yes. Voicemail summaries and playback are part of the phone workspace.