What it includes
Review request sending
Review click tracking
Positive-call follow-up
SMS keyword workflows
Reputation workflows
Review requests and reputation follow-up after positive calls
The best time to ask for a review is after a good customer moment. PhoneMachine connects call outcomes to review workflows.- Where it lives
- /reviews
- Plan fit
- Business and higher
What changes for the team
More review opportunities
Cleaner timing
Less manual asking
Frequently asked questions
Can it send review requests?
Business and higher plans include review collection workflows.
Can it trigger after a positive call?
Sentiment and call outcomes can guide next-step workflows on supported plans.
Can customers text a keyword?
SMS keyword workflows are supported on Business and higher plans.